FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.
History

Fri, 20 Mar 2026 18:15:00 +0000

Type Values Removed Values Added
Metrics ssvc

{'options': {'Automatable': 'yes', 'Exploitation': 'none', 'Technical Impact': 'partial'}, 'version': '2.0.3'}


Fri, 20 Mar 2026 09:00:00 +0000

Type Values Removed Values Added
First Time appeared Freescout Helpdesk
Freescout Helpdesk freescout
Vendors & Products Freescout Helpdesk
Freescout Helpdesk freescout

Thu, 19 Mar 2026 21:30:00 +0000

Type Values Removed Values Added
Description FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. In versions 1.8.208 and below, the ThreadPolicy::edit() method contains a broken access control vulnerability that allows any authenticated user (regardless of role or mailbox access) to read and modify all customer-created thread messages across all mailboxes. This flaw enables silent modification of customer messages (evidence tampering), bypasses the entire mailbox permission model, and constitutes a GDPR/compliance violation. The issue has been fixed in version 1.8.209.
Title FreeScout: Broken Access Control in ThreadPolicy — Any User Can Read/Edit All Customer Messages
Weaknesses CWE-284
References
Metrics cvssV3_1

{'score': 0, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:N/I:N/A:N'}


cve-icon MITRE

Status: PUBLISHED

Assigner: GitHub_M

Published: 2026-03-19T21:21:54.613Z

Updated: 2026-03-20T18:10:32.968Z

Reserved: 2026-03-13T18:53:03.532Z

Link: CVE-2026-32752

cve-icon Vulnrichment

Updated: 2026-03-20T17:02:45.467Z

cve-icon NVD

Status : Awaiting Analysis

Published: 2026-03-19T22:16:41.650

Modified: 2026-03-20T13:39:46.493

Link: CVE-2026-32752

cve-icon Redhat

No data.