Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Attack Requirements None

User Interaction None

Vulnerable System Confidentiality Impact Low

Vulnerable System Integrity Impact None

Vulnerable System Availability Impact None

Subsequent System Confidentiality Impact None

Subsequent System Integrity Impact None

Subsequent System Availability Impact None

Attack Vector Network

Attack Complexity Low

Privileges Required Low

Scope Unchanged

Confidentiality Impact Low

Integrity Impact None

Availability Impact None

User Interaction None

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

No EPSS score available.

Key SSVC decision points have not yet been added.

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions
faveosuite faveo-helpdesk unaffected
Version Status Constraints
0 affected ≤ 2.0.3

No data.

No data.

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Project Subscriptions

Vendors Products
Ladybirdweb Subscribe
Faveo Helpdesk Subscribe
Advisories

No advisories yet.

Fixes

Solution

No solution given by the vendor.

Workaround

No workaround given by the vendor.

References
Link Providers
https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/app/Http/Controllers/Agent/helpdesk/TicketController.php#L2356-L2374 cve-icon cve-icon
https://github.com/faveosuite/faveo-helpdesk/blob/v2.0.3/routes/web.php#L350 cve-icon cve-icon
https://hackmd.io/@hieuPenguinnn/faveo-helpdesk-ticket-tooltip-cross-department-idor cve-icon cve-icon
https://www.vulncheck.com/advisories/faveo-helpdesk-through-2.0.3-broken-access-control-via-ticket-tooltip-endpoint cve-icon cve-icon
History

Fri, 16 Oct 2026 17:45:00 +0000

Type Values Removed Values Added
Description Faveo Helpdesk through 2.0.3 contains a broken access control vulnerability that allows authenticated agents to read tickets in other departments via the getTooltip handler. Attackers can enumerate sequential ticketid values on GET /ticket/tooltip to read ticket conversations, including customer personal data and internal agent notes.
Title Faveo Helpdesk through 2.0.3 Broken Access Control via /ticket/tooltip Endpoint
First Time appeared Ladybirdweb
Ladybirdweb faveo Helpdesk
Weaknesses CWE-639
CPEs cpe:2.3:a:ladybirdweb:faveo_helpdesk:*:*:*:*:*:*:*:*
Vendors & Products Ladybirdweb
Ladybirdweb faveo Helpdesk
References
Metrics cvssV3_1

{'score': 4.3, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N'}

cvssV4_0

{'score': 5.3, 'vector': 'CVSS:4.0/AV:N/AC:L/AT:N/PR:L/UI:N/VC:L/VI:N/VA:N/SC:N/SI:N/SA:N'}

Projects

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cve-icon MITRE

Status: PUBLISHED

Assigner: VulnCheck

Published:

Updated: 2026-10-16T17:39:35.960Z

Reserved: 2026-10-16T14:31:18.420Z

Link: CVE-2026-111676

cve-icon Vulnrichment

No data.

cve-icon NVD

Status : Deferred

Published: 2026-10-16T18:17:50.337

Modified: 2026-10-16T19:03:18.127

Link: CVE-2026-111676

cve-icon Redhat

No data.

cve-icon OpenCVE Enrichment

Updated: 2026-10-16T19:15:02Z

Weaknesses