The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the setSupportCustomImage function in all versions up to, and including, 5.0.1. This makes it possible for authenticated attackers, with administrator-level access and above, to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). Exploitation requires a two-step sequence: an administrator first saves a traversal-crafted value in the support_custom_img configuration field, then triggers deletion by uploading a new support custom image, at which point setSupportCustomImage() resolves and deletes the attacker-controlled path.

No CVSS v4.0

Attack Vector Network

Attack Complexity Low

Privileges Required High

Scope Unchanged

Confidentiality Impact High

Integrity Impact None

Availability Impact None

User Interaction None

No CVSS v3.0

No CVSS v2

This CVE is not in the KEV list.

No EPSS score available.

Key SSVC decision points have not yet been added.

Default status is the baseline for the product, each version can override it (e.g. patched versions marked unaffected).

Vendor Product Default status Versions
rabilal JS Help Desk – AI-Powered Support & Ticketing System unaffected
Version Status Constraints
0 affected ≤ 5.0.1

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Project Subscriptions

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Advisories

No advisories yet.

Fixes

Solution

No solution given by the vendor.

Workaround

No workaround given by the vendor.

References
Link Providers
https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/4.0.0/modules/configuration/model.php#L207 cve-icon
https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/4.0.0/modules/configuration/model.php#L278 cve-icon
https://plugins.trac.wordpress.org/browser/js-support-ticket/tags/4.0.0/modules/configuration/model.php#L306 cve-icon
https://plugins.trac.wordpress.org/changeset?reponame=&old=3755880%40js-support-ticket&new=3755880%40js-support-ticket cve-icon
https://www.wordfence.com/threat-intel/vulnerabilities/id/9e5a3d9a-8114-450a-b101-3cd5a7b694e1?source=cve cve-icon
History

Fri, 30 Oct 2026 17:30:00 +0000

Type Values Removed Values Added
Description The JS Help Desk – AI-Powered Support & Ticketing System plugin for WordPress is vulnerable to arbitrary file deletion due to insufficient file path validation in the setSupportCustomImage function in all versions up to, and including, 5.0.1. This makes it possible for authenticated attackers, with administrator-level access and above, to delete arbitrary files on the server, which can easily lead to remote code execution when the right file is deleted (such as wp-config.php). Exploitation requires a two-step sequence: an administrator first saves a traversal-crafted value in the support_custom_img configuration field, then triggers deletion by uploading a new support custom image, at which point setSupportCustomImage() resolves and deletes the attacker-controlled path.
Title JS Help Desk <= 5.0.1 - Authenticated (Administrator+) Path Traversal to Arbitrary File Deletion via 'support_custom_img' Parameter
Weaknesses CWE-22
References
Metrics cvssV3_1

{'score': 4.9, 'vector': 'CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:N/A:N'}

Projects

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cve-icon MITRE

Status: PUBLISHED

Assigner: Wordfence

Published:

Updated: 2026-10-30T17:15:28.645Z

Reserved: 2026-10-02T11:54:00.670Z

Link: CVE-2026-104739

cve-icon Vulnrichment

No data.

cve-icon NVD

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cve-icon Redhat

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cve-icon OpenCVE Enrichment

No data.

Weaknesses